PRIVACY & INFORMATION SECURITY POLICY
Your privacy is a top priority for Nghe Home. We are committed to protecting your personal information using the highest security measures. Below are the important aspects of our privacy policy when booking a room at Nghe Home.

1. Information Required
When booking a room at Nghe Home, you will need to provide some basic information to confirm your stay, including:
• Full name
• Phone number
• Front and back image of your ID card/CCCD
• Nationality
• Number of guests staying
• Duration of stay
• Payment method
All this information will only be used to process the booking and manage the apartment service, ensuring customer rights.

2. Information Collection Methods
You can provide your information through the following official channels of Nghe Home:
• Official website
• Facebook fan page
• OTAs (Airbnb, Booking, Agoda, Traveloka, etc.)
• Customer service hotline
We are committed to keeping all information confidential and processing it securely.

3. Purpose of Information Use
The collected information will be used to:
• Confirm the booking and register temporary residence as required
• Provide information about promotions and special services
• Improve service quality and enhance customer experience
• Send satisfaction surveys after your stay
Note: Nghe Home will only use information with customer consent and will not misuse it for any other purposes.

4. Information Sharing Policy
We are committed to not sharing customer information with third parties, except in the following cases:
• Reporting to local authorities as required by law
• When requested by law enforcement, courts, or other competent authorities in necessary situations
• If the customer agrees to share information with relevant parties
Even service providers for the apartments cannot access your information without your permission.

5. Information Security Measures
Nghe Home implements top-level security standards to protect customer data, including:
• Multi-layered security system to prevent unauthorized access
• Encryption & safe storage processes
• Regular security monitoring and updates
All information is strictly protected, giving you peace of mind when using our services at Nghe Home.

6. Privacy Policy Updates
The privacy policy may be updated over time to comply with legal regulations and enhance service quality. Any changes will be publicly notified on our official communication channels.
Nghe Home is committed to providing a safe, convenient, and trustworthy accommodation experience. Thank you for choosing us!